What if charging with EasyPark doesn't work?

Starting a charging session should be the easiest part of your day. If things aren't going quite as planned, don't worry! Most issues can be solved with a few quick checks. Here’s how to troubleshoot effectively and get back on the road.

Step 1: Quick Troubleshooting

Before reaching out for help, try these common fixes:

• Confirm the Station ID: If there are multiple chargers nearby, double-check that the ID in your app matches the sticker or display on the physical charging pole.

• The "Reset" Trick: Fully close the EasyPark app and reopen it. This refreshes your connection to our servers and often clears temporary glitches.

• Check Your Connection: Ensure your phone has a stable mobile data or Wi-Fi signal. Without a connection, the app cannot "talk" to the charger.

• Plug Check: Make sure the cable is pushed all the way into both your vehicle and the station. Some stations won't communicate with the app until they feel a physical connection.

Step 2: Identify the Problem

Depending on what’s happening, you’ll need to contact different teams:

• App glitches
  (e.g., login errors, payment issues)

Who to contact: EasyPark Support
How to reach them: Open the Help section in your EasyPark app.

• Physical hardware issues
  (e.g., broken screen, red lights on the charging pole)

Who to contact: Charging Point Operator (CPO)
How to reach them: Check the charging pole for the operator’s phone number.

• Stuck charging cable

Who to contact: Charging Point Operator (CPO)
How to reach them: Call the phone number listed on the charging pole.
The CPO is the only party who can remotely unlock the charging hardware.