Question 1

What is EasyPark Business Guest Parking?

Accepted Answer

Guest Parking is an EasyPark Business product which enables you, the account administrator, to start one or multiple parking sessions from your desk. Activating and using EasyPark Business Guest Parking is simple and convenient and it provides your guests, customers and partners a hassle-free parking experience.

Question 2

What are the main features of the self-service portal?

Accepted Answer

In the EasyPark Business self-service portal you will find: 
Payment History – Here you can see all your past and upcoming payments and invoices. 
Parking History – Here you can see all the transactions generated by your guests. From there, you can extend or end an ongoing parking session.
Users – Add, remove, and manage the guests that have access to your account.

Question 3

Can scheduled parking sessions be deleted?

Accepted Answer

Scheduled parking sessions cannot be deleted from the Self Service portal. To cancel a parking session scheduled for the future at no cost to you, reduce the parking session to one minute and allow it to run.

Question 4

I have lost my password, how do I get a new password?

Accepted Answer

You can request a new password directly on the web. When trying to log in, press the “Can’t log in?” link underneath the password field and get either an email or SMS to regain access to your account.

Question 5

Where can I find invoices and payment history?

Accepted Answer

Invoices, parking and payment history are easy to find. Log-in to your portal, and find them at the top of the side menu. You will see a list of the invoices and their status. You can filter or export this list to make expense management easier.

Question 6

What type of EasyPark Business package should I select?

Accepted Answer

This depends on your needs. Our Business Pro package is ideal for people who would like access to all the standard business features, but don’t park very often. Whilst Business Premium gives access to all these features with only a set monthly subscription fee, making it more valuable when you park more often. If user subscriptions are not what you need, our Share or Guest packages are great alternatives. 
See our Business packages.

Question 7

Can I change the package if my parking needs are changing?

Accepted Answer

Yes, you can change your package and update your account in the EasyPark Business self-service portal. Please, do note that changes will be reflected in the next invoicing period. Alternatively, if you need support to update your account, you can 
reach out to Customer Care.

Question 8

Can I combine several packages or options?

Accepted Answer

Yes, our team would be delighted to help you customize your experience. 
Contact us
 to get started.

Question 9

Which information do I need to provide to subscribe to EasyPark Business?

Accepted Answer

We ask only for the essential information needed to safely open a business account. This means:
Company name - this will be the name of the account. 
Company registration number
Company address (street, postal code, city) - this will appear in the invoice. 
Phone number - to identify your account. 
Email address - to which you would receive the invoice and important information. 
Name of the main account contact - Often, this is the administrator of the account. 
You can then choose a method of payment, and confirm your subscription. You are now ready to go!

Question 10

How can I cancel my subscription?

Accepted Answer

You can close your employees’ subscriptions at any time in the EasyPark Business self-service portal. However, to close the whole account you will need to contact our Customer Care team. You should know we require a month’s notice to close your account, so you will still be able to park and use your account until the end of the next calendar month.

Question 11

Can I choose my method of payment?

Accepted Answer

Yes, you can choose it at the moment you subscribe. You can also update it later via the EasyPark Business self-service portal.

Question 12

When do I receive the invoice?

Accepted Answer

Typically at the beginning of each calendar month. Please note that we work with multiple invoicing partners and there may be slight delays in the delivery of your invoice.

Question 13

Can I reclaim VAT on parking?

Accepted Answer

Yes, you can. Our invoices are detailing all necessary information for you to easily reclaim VAT. You will see the local and foreign VAT amounts if your employees have parked in and outside of your country. Invoice total, however, will always be in your local currency with fully transparent currency exchange rates.

Effortless parking for your guests with EasyPark Business Guest Parking

Effortless administration for seamless guest parking

EasyPark Business Guest Parking gives you:

3,700+

100 000+

Get the most out of EasyPark Business Guest Parking

How EasyPark Business Guest Parking works

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